Netsuite has released Support Assistant SuiteApp that works as a Customer Support chatbot service which is accessible on the Home dashboard once installed and setup.

 
 Benefits of using the NetSuite Support Assistant:
 
 

• Improved self-service for your support queries through interactive Q&A tool with no wait time 
• Access to dynamic step-by-step solutions only available in the Support Assistant
• Fast and easy access to multiple support knowledge repositories including SuiteAnswers and the NetSuite Support Community
• Accessible to all NetSuite users to help reduce Administrator workload
• Coming Soon: Integrated online case submission for unresolved questions