Submit Ticket via support.cloudmaven.com

1. Going to our support website (support.cloudmaven.com)

1. Click Login

   

2. Enter your email and password login

• If you are already registered, please enter your email and password login
• If you are not yet registered, please register the account first

 4. After you login, you will be redirected to home support page

5. To submit the ticket, please click contact us from home page login

6. Enter the Ticket's information(please choose the category and department if you know this information)

7. Click Submit

8. There will be notification after you successful submit the ticket

Submit Ticket via email

1. Submit the ticket via email to : support@cloudmaven.com

2. Agent will received the ticket and will respond to you as soon as they are available. The system will be assigned to an agent within 30 minutes to 4 hours time frame. The agent response time is within 24 hours.

3. You can communicate with the agent directly from email

Cloudmaven Ticket Dashboard

You can monitor the status of ticket you already submitted on the website.

1. Go to your user > View My Tickets

2. You will see all the ticket you already submitted

3. There will be notifications message if there is ticket you need to respond

4. To reply the ticket, you can click on the ticket you need to respond and then submit reply directly from there

Resolved Ticket

Whenever one issue is resolved, it is best if you can close the ticket by clicking on "Resolved ticket" via browser.

When there is no reply from the user 3 days after last agent response, the agent will mark the ticket as resolved.